If they dont care about their paying customers and tourists, how do they treat their employees?

I have known Magan Natha since 2003 and our paths crossed again recently. He seems different.  Magan Natha is the owner of the Townhouse motel, Quality Inn and Super 8.

When I first heard about the labor judgement against Magan Natha, I did not know what to think.

I unexpectedly got a behind the scenes the look at Magan Natha, his son Alpesh Natha and their management style. If they dont care about their paying customers and tourists, how do they treat their employees?

Many hospitality workers are from vulnerable populations.

In this small, rural town, jobs are scarce and choices are limited. Speaking up has consequences. The Nathas and others know this and abuse it to their advantage. People do get unfairly blacklisted if they stand up for themselves. Whether that is the case in the current court case with Candice Knight or not, the Nathas management style is definitely not good for tourism nor Eureka's image.

Recently, I ended up staying at the Quality Inn for a few days in Eureka. There were some emergency repairs at my place and it was convenient and close to work.

I was already aware of the Candice Knight vs Eureka Townhouse Hospitality case because I had seen Magan Natha and Alpesh Natha at the courthouse.

Why were Magan Natha, Alpesh Natha and the Quality Inn manager so nervous around me? Unless you are a criminal or doing something shady, there is no reason to worry.

I have stayed at the Quality Inn before when it was under different ownership. I have referred business, even after the Nathas took over. I will not anymore.

Personally, I had no problems while I stayed there except for the constant rudeness and unprofessionalism from the Quality Inn Manager Laurie Repchinuck from day one. The employees were all great, with one exception, a new hire, James.

James is the same guy who yelled at another hotel guest for asking about breakfast and specifically about eggs. Whenever other employees worked, the breakfast was well stocked, hot and great service. On this day, the coffee pot was empty and breakfast choices were slim. Instead of checking on hotel guests, Repchinuck spent over 15 minutes talking with James ignoring the breakfast room. When this other customer went to the front desk to inquire, James came over to the breakfast room and yelled, "What is your problem? You have muffins, a waffle iron?

You think this guy or others similarly treated will recommend Eureka to others.

I know James from when I used to go to St. Bernards church. He is easily triggered and he can barely hold onto a job. Did Repchinuck discipline him? No. She called me later, apologizing for what happened at breakfast.

When other employees were around, they patrolled the property and responded to customer concerns.  Not when Repchinuck or James were around.

I recently did a post on Old Town Officer Brian Ross searching two people in the parking lot at the Quality Inn. Want to guess who was staffing the front desk?

Quality Inn has a strict no smoking policy in and outside the room that they make you sign. They charge you $250 for a violation. But it doesn't apply if you are one of Laurie's "regulars." The term "regulars" was used by Repchinuck when I alerted her to a violation of the policy.

Also cannabis smoke is okay but tobacco is not? I don't smoke but be consistent.

Google the reviews on Quality Inn and read the entire one by Kitty and others. There are positive reviews  but not a single one about Repchinuck.

Then there was the hovering, big brother presence of Alpesh Natha several times a day as if he did not trust his employees.

Instead of the Bollywood bad ass, Los Angeles attitude that Alpesh Natha tries to project on Instagram, Alpesh Natha could take lessons from his father. I recall Magan Natha as being very customer oriented in the past. Now, I would not believe a word Magan Natha says.

Alpesh Natha, when you have guests at your front desk, you shouldnt be talking with your manager and employees, making the customer wait.